Shipping policy

At iCollected we know that a trading card is only as good as the condition it arrives in. Every order is packed by hand, dispatched quickly, and sent with tracking so you always know where your cards are.

All orders are shipped from our Melbourne, Victoria facility via Australia Post.

Order Processing & Dispatch

  • Orders are processed and dispatched within 1–2 business days of payment clearing.
  • Business days are Monday to Friday, excluding Victorian and national public holidays.
  • Orders placed after [CUT-OFF TIME, e.g. 2:00pm AEST/AEDT] on a business day, or on a weekend or public holiday, are processed on the next business day.
  • You will receive a shipping confirmation email with tracking details as soon as your order leaves our facility.
  • During major new-release periods, sale events and the Christmas peak, dispatch may take slightly longer. We will notify you if your order is affected.

Domestic Shipping (Australia)

Service Estimated delivery Cost
Australia Post Standard (Parcel Post) 1–5 business days $9.95
Australia Post Express (Express Post) 1–2 business days $19.95
Free Standard Shipping 1–5 business days Free on orders over $100

 

Delivery timeframes are estimates provided by Australia Post and are calculated from the date of dispatch, not the date of order.

Metropolitan Melbourne, Sydney, Canberra, Brisbane and Adelaide typically fall at the faster end of these ranges. Deliveries to Perth, Darwin, Tasmania, regional and remote areas, and locations outside the Express Post network may take longer. You can check Australia Post's current delivery estimates for your postcode at auspost.com.au.

International Shipping

We ship worldwide and welcome collectors from every market.

  • Estimated delivery: 10–21 business days from dispatch.
  • International shipping is calculated at checkout based on destination and parcel weight.
  • All international orders are sent with tracking.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes, GST/VAT or handling fees charged by the destination country. These charges are not included in the price you pay at checkout and are the responsibility of the customer. Customs policies vary widely between countries — please check with your local customs office if you are unsure.

We are required to declare the full and accurate value of all goods on customs documentation. We cannot mark parcels as "gift" or declare a lower value.

Parcels held or delayed by customs are outside our control. Customs clearance can extend delivery times beyond the estimates above.

Some destinations are restricted by Australia Post or may not be serviceable. If we are unable to ship to your address, we will contact you and issue a full refund.

Tracking

Every order — domestic and international — is sent with tracking. Your tracking number will be emailed to you on dispatch and can be followed at auspost.com.au or, for international orders, through your local postal carrier once the parcel arrives in your country.

Please allow up to 24 hours after dispatch for tracking information to update.

Packaging & Protection

Cards are packed to collector standard as a matter of course:

  • Raw singles are sleeved and secured in a top loader or semi-rigid holder, sealed in a team bag, and shipped in a rigid mailer.
  • Graded cards (PSA, BGS, CGC, SGC and similar) are wrapped, braced and shipped in a purpose-sized box with protective fill.
  • Sealed product is boxed with appropriate padding to protect corners and edges.
  • All parcels are plain, discreet and unbranded.

Signature on Delivery & Extra Cover

Orders valued at $200 and above are automatically sent with Signature on Delivery and Australia Post Extra Cover for their full value.

Signature on Delivery can be added to any order on request — please contact us before placing your order or note it at checkout.

If you provide Australia Post with an authority to leave, or redirect a parcel after dispatch, responsibility for the parcel passes to you and we are unable to assist with claims for loss or theft.

Delivery Address

Please check your delivery address carefully before completing checkout. We ship to the address supplied at the time of order.

  • If you need to correct an address, contact us immediately at collectingquest@gmail.com We can usually amend it before dispatch, but we cannot change an address once the parcel has been lodged with Australia Post.
  • Parcels returned to us as undeliverable due to an incorrect or incomplete address, or because they were not collected from a post office within the holding period, can be re-sent at the customer's cost, or refunded less the original shipping cost.

We are unable to ship to parcel-forwarding services for international orders where the forwarder assumes responsibility on receipt.

Delays Outside Our Control

Once a parcel is in Australia Post's hands, delivery timeframes are theirs, not ours. We are not able to control delays caused by:

  • Australia Post network congestion, peak-period volumes or industrial action
  • Weather events, natural disasters and other force majeure
  • Customs inspection or clearance delays on international orders
  • Incorrect or incomplete address details provided at checkout

We will always help you follow up a delayed parcel and will lodge enquiries with Australia Post on your behalf.

Lost, Delayed or Damaged Parcels

If your parcel has not arrived within the estimated timeframe, please first:

  1. Check your tracking number at auspost.com.au.
  2. Check whether a card has been left for collection at your local post office.
  3. Check with other members of your household and your neighbours.

If your parcel still cannot be located, contact us at collectingquest@gmail.com with your order number and we will lodge an enquiry with Australia Post. Investigations typically take up to 10 business days for domestic parcels and up to 30 business days for international parcels.

Please contact us within [30] days of dispatch for domestic orders and [60] days of dispatch for international orders so that we can lodge a claim within Australia Post's timeframes.

If your order arrives damaged, contact us within [7] days of delivery with photographs of the outer packaging, the internal packaging and the affected items. Please retain all packaging until the matter is resolved, as Australia Post may require it for inspection.

For orders shipped by us via Australia Post, we remain responsible for your order until it is delivered to you.

Local Pickup

We do not currently offer local pickup or a walk-in counter. All orders are shipped.

Pricing & GST

All prices are displayed in Australian Dollars (AUD) and include GST where applicable. A tax invoice is issued with every order.

Exports to international destinations are GST-free. Any taxes payable in the destination country are the responsibility of the customer, as set out above.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Shipping Policy limits or excludes your rights under the Australian Consumer Law.

Please see our Returns & Refunds Policy for information on change-of-mind returns, faulty items and refunds.

Contact Us

Questions about your delivery? We are happy to help.

iCollected Email: collectingquest@gmail.com

Melbourne, Victoria, Australia

We aim to respond to all enquiries within one business day.

Last updated: 3 Sep 2026